At 7LAND, we aim to provide premium quality products and an exceptional customer experience. If you’re not completely satisfied with your purchase, we’re here to help.

1. Eligibility for Refunds

Customers are eligible for a refund under the following circumstances:

• Defective Product: If the product you received is defective, please provide a photo as proof of the defect.
• Incorrect Product: If you received the wrong product, please submit a photo showing the item received.
• Item Not Received: If you did not receive your order within 15 days after shipping, you may request a refund.

2. Timeframe for Refund Requests

Refund requests must be made within 15 days of receiving the product.

3. Refund Process

You do not need to return the product to be eligible for a refund. Simply provide the necessary proof (photo, if applicable) for defective or incorrect products, or inform us if the item hasn’t arrived within the expected timeframe.

4. Refund Method

Refunds will be issued to the original payment method used during the purchase.

5. Processing Time

Once your refund is approved, we will process it within 3-10 business days. You will be notified via email once the refund is processed.

6. How to Request a Refund

To request a refund, please email us at info@7land.shop with the following details:

• Order number
• Reason for refund (defective/incorrect product, or item not received)
• Any supporting documentation (e.g., photos or videos of the defective or incorrect product)

We are committed to addressing your concerns as quickly as possible.